Terms & Conditions

 

Availabilty

If an item you order is sold out, you will be contacted to choose one of 3 resolutions. 1) Have item shipped when back in stock (does not apply to final clearance or seasonal items) 2) Replace item with product of equal value 3) Be issued a partial refund for the order equal to the cost of the unavailable item.

 

Payment Policy

We accept MasterCard, Visa, and Discover.

 

Credit Card Charges

Your credit card will be charged when you place your order.

 

How to Return an Order

If you are dissatisfied with your order you can return your purchase for full refund on non-food items. Food items can be exchanged in store if the following conditions are met:

  • The item is returned within 30 days of the date it shipped.
  • The item is returned in its original, intact packaging.
  • The item is returned in full and undamaged condition.

Product must be returned to:
The Wild Olive™ Store from which it was purchased.

 

Refunds

A refund/exchange of the purchase price, excluding the shipping fee will be made promptly upon receiving the merchandise in the condition in which it was shipped. If your purchase is damaged in shipment, The Wild Olive will file the claim.

 

Shipping Turnaround

All orders will ship within 48 hours Monday thru Friday 10am-3pm except during January & February when the shipment window for orders placed on Tuesdays and Wednesdays will begin Thursday at 10am.

 

Carrier

United Parcel Service (UPS) will be used for all shipments.

 

Shipping Rates

Shipping charges are estimated based on the weight (rounded up to the nearest pound) and destination of your order. You will be shown the shipping charge prior to the final checkout page. Shipping charges are not refundable. We can ship anywhere in the United States. International shipping information available upon request Once an order ships it cannot be cancelled.

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